Protocols turnover cleaning
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General
If the property seems to be occupied, cleaners should report it immediately.
Open the windows in order to assure a good ventilation of the space.
Wipe the windows from the inside including the frames.
Wipe the doors.
Wipe and disinfect the knobs.
Wipe away, if possible, any stains or black marks from the walls.
Disinfect any other frequently touched areas such as other knobs, handles, light switches, window sills and handrails.
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Bedrooms
Open the windows and the door.
Remove the garbage and dirty linen.
Wipe hard surfaces of the bed and the bed stands.
Make the bed using clean linen.
Wipe the furniture and the mirror.
Wipe the floor and disinfect it.
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Bathrooms
Open the window (if applicable) and the door.
Remove all the personal hygiene products left by the guests as well as toilet rolls and put in the rubbish.
Clean the mildew with appropriate products.
Clean and disinfect the bathroom sink, bidet, bathtub and shower base and/or cabin; rinse with hot water and let dry.
Clean and disinfect toilet bowl and seat using separate cloths/wipes (outside) and the toilet brush (inside); rinse with hot water and let dry.
Clean and disinfect the toilet brush support and handle.
Wipe and disinfect the toilet flush.
Wipe and disinfect shower gel and shampoo dispensers, soap dish/dispenser etc., if applicable.
Wipe and disinfect the laundry bin if applicable.
Wipe, disinfect and polish the stainless steel parts such as faucets and drains*.
Clean and disinfect shower glass and/or curtain.
Dispose of the rubbish; clean and disinfect the dust bin (interior and exterior); place a bin bag inside.
Wipe the floor and disinfect it; leave to dry.
Leave fresh towels, toilet rolls and, if applicable, toiletries.
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Kitchen
Open the windows and the door.
Put all the dishes in the dishwasher; dishes should be washed at a high temperature (if there is no dishwasher available, the dishes should be washed by hand with hot water and soap).
All the food products are removed from the fridge and from the kitchen cabinets and put in the rubbish as well as sponges, cloths and scrubbers.
Wipe the exterior of the kitchen cabinets.
Wipe and disinfect any knobs and other frequently touched points as well as countertops.
Wipe the interior of the kitchen cabinets.
Wipe the kitchen appliances (interior and exterior); disinfect the surfaces that pose a high risk of transmission such as handles, switches etc.
Wipe the backsplash.
Wipe and disinfect kitchen utensils such as salt and pepper dispensers, olive oil dispensers etc.
Wipe and disinfect the table and the chairs.
Dispose of the rubbish; clean and disinfect the dust bin (interior and exterior); place a bin bag inside.
Wipe the floor and disinfect it; leave to dry.
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Lounge
Open the windows and the door.
Wipe the furniture, lamp fixtures, mirrors, paintings and any other decorative items.
Wipe and disinfect frequently touched surfaces such as knobs, table tops, chairs, handrails, remote controls, etc.
The appropriate procedure for cleaning and sanitizing upholstery, curtains, carpets and any other items made of fabric and/or leather is assessed individually.
Wipe the floor and disinfect it; leave to dry.
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Final procedures
Disinfect the keys to the property, the doorknob as well as the doorbell button.
Make sure that all the procedures mentioned above have been completed.
Remove and dispose of, correctly, the personal protective equipment as well as one use cleaning materials.
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Reporting
Include any abnormal situations observed during the service through the Doinn app (including stains on mattresses, pillows or upholstery, any damage, electricity or water problems).
As well as photos taken of key points by area with the main focus on the bathroom and kitchen (including the fridge, the stovetop and the oven as well as the microwave oven); upload through the Doinn app.
Photos of any damaged object or other abnormal situations observed; upload them to the app.